Refund policy
Please Read Carefully Refund Policy as follows:
Refunds & Our 30-Day Satisfaction Guarantee
1. 30-Day Satisfaction Guarantee
We stand behind every Nüra Nutrition llc product. If you are not satisfied with your purchase for any reason, contact us within 30 days of your delivery date and we will make it right — with a full refund, a replacement, or store credit at your preference. This guarantee applies to both one-time purchases and the first delivery of a new subscription.
2 Subscription Order Refunds
For recurring subscription orders (second delivery onward), refunds are considered on a case-by-case basis. We will always work with you to find a resolution. If you experienced a quality issue, received the wrong product, or your order was damaged in transit, contact us within 14 days of delivery and we will issue a full replacement or refund at no cost to you.
3 Charges Processed Before Cancellation
If a subscription charge is processed before your cancellation request is received, that order will be fulfilled. We are unable to cancel an order once it has entered our fulfillment system. However, you may return the unopened product within 30 days of delivery for a refund (See Subscription refund policy Section 6.4).
4 Return Process
To initiate a return or refund:
- Contact us at support@nuraguts.com within the applicable timeframe (30 days for guarantee claims, 14 days for quality/damage claims on subscription renewals)
- Include your order number, the reason for your return, and a photo if relevant
- We will respond within 1–2 business days with return instructions if applicable
- Refunds are issued to your original payment method within 5–10 business days of our receiving your return or approving your claim
We do not require you to return the product for quality complaints or damage claims. For preference-based returns on opened products, the physical return of the unused portion may be required at our discretion.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Our product categories cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as supplement products). We also do not accept returns for whatsoever reasons. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sold items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to notify us of the item you have, and once the item is captured on our side, we make an investigation and respond timeously. where the complaints is merited, we will gladly exchange the product for you with a new item.
Refunds
We will notify you once we’ve received and inspected your complaints, and let you know if the refund or exchange is approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nuraguts.com.
Returns
We have a 30-day refund policy, which means you have 30 days after receiving your item to request an exchange/ refund if not satisfied.
To be eligible for a exchange /refund if approved, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any request for exchange / refund question at info@nuraguts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be, exchanged, returned, or refunded like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for properly supplied and shipped. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept or refund on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
