Refund policy

Please Read Carefully Refund Policy as follows:

Order Issues, Damages & Defects

If your order arrives damaged, defective, or incorrect, contact us at support@nuraguts.com within 14 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no return of the product required.

Non-Returnable Items

Because our products are ingestible personal care items, we are unable to accept returns or exchanges on opened products for reasons of safety and hygiene. This applies to all flavors and formulations sold on this site.

Unopened, unused products in their original sealed packaging may be returned within 14 days of delivery for a refund, minus original shipping costs. Contact support@nuraguts.com with your order number to start this process.

We do not offer returns or refunds for:

Opened or used products
Products returned without prior contact and approval
Change-of-mind requests on opened items
Gift cards

Subscription Orders

You can cancel or modify your subscription at any time from your account page, with no cancellation fee. Cancellations must be made before your next billing date to avoid being charged for the upcoming shipment — once an order has entered fulfillment, it cannot be cancelled or refunded, though our standard damaged/defective policy above still applies to that shipment.

How to Start a Return or Report an Issue

Email support@nuraguts.com with your order number and reason for contact
Include a photo if reporting damage, a defect, or an incorrect item
We'll respond within 1–2 business days with next steps
Approved refunds are issued to your original payment method within 5–10 business days